Privacy Policy – Margot & Dean

Privacy Policy – Margot & Dean

Your Personal Data and How We Use It
We collect, use, and store your personal data in order to provide our services and offer you a personalized experience — both online and in our stores.
This may include your name, address, email address, phone number, and payment information.

We always process your personal data confidentially and only collect, use, and store it in accordance with this Privacy Policy and applicable data protection laws (GDPR).

Collection of Your Personal Data
We collect different levels of personal data depending on how you use our website:

  • As a visitor: If you browse our site without creating an account, we do not collect any personal data. However, some features reserved for registered users may not be available.

  • As a registered user: When creating an account, you will be asked to provide personal information (e.g. name, contact details). This allows us to send you updates by email, product recommendations, and give you access to exclusive content.

  • When placing an order: To process an order, registration is required. We collect the necessary information such as your name, contact details, and payment information. This data is used solely to fulfill your order and perform payment and security checks.

  • Updating your data: You can review, correct, or update your data through your customer account or by contacting our customer service team.

Use of Your Personal Data
We use your personal data only to:

  • Provide our services, including order processing, cart management, customer support, and communication.

  • Perform payment checks and prevent fraud.

  • Send marketing communications (by email, mail, or phone) only if you have given your consent.

  • Send SMS updates only if you voluntarily subscribed (opt-in). You can unsubscribe at any time by replying “STOP.”

Messages may include promotions, order updates, or other useful information.
Your phone number may be shared with third-party service providers who help us send these messages, but it will never be sold or rented to third parties for marketing purposes.

Data Sharing
Your data will never be sold. It will only be shared with:

  • Payment providers: banks, credit card organizations, or collection agencies, only when necessary.

  • Legal obligations: when we are required by law to share information with relevant authorities.

  • Service partners: external providers who help us deliver our services (IT, shipping, payment processing).

Third-Party Websites
Our Privacy Policy does not apply to third-party websites that we may link to. Please review their privacy policies before providing any personal data. We are not responsible for how your data is used by third parties.

Your Rights
Under the GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw your consent for marketing communications

  • File a complaint with the relevant data protection authority

You can exercise these rights by contacting our customer service team.

Contact
For any questions or comments regarding our Privacy Policy, please contact:

Margot & Dean
Boddenkampsingel 80 – 65
7514 CH Enschede
The Netherlands

Email: support@margotanddean.com