Returns & Refunds – Margot & Dean
Return Policy – Margot & Dean
At Margot & Dean, we do everything we can to ensure our customers’ satisfaction.
However, it may happen that an item does not fully meet your expectations.
This document clearly explains our return policy.
Return Conditions
You can request a return only after you have physically received your order.
All return shipping costs are entirely the responsibility of the customer, including any international shipping or customs fees.
Items must be new, unworn, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
Trying on is allowed, but extended wear is not permitted.
Returns of products intentionally ordered in multiple sizes with the intent to return some are not allowed.
Before a return can be authorized, the customer must provide photos or a short video of the item to verify its condition. Without this step, the return cannot be accepted.
Return Procedure
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Send your return request by email to Contact@margotanddean.com within 14 days of receiving your order.
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Include clear photos or a video of the product showing its current condition.
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Once your request has been validated by our customer service team, you will receive confirmation to send your item back to our supplier.
Return address:
Company name: Liu Changxing
Street address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town
Zip code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
All returned items are sent directly to our supplier for a quality inspection to verify their condition before any refund can be issued.
Return the item at your own expense, including any potential customs or shipping fees.
We strongly recommend using a shipping method that includes a tracking number.